"After I placed an order I found a discount voucher which I had received from you with a previous order. I asked for the voucher value to be credited to my card. You did it immediately. Thank you. Excellent customer service and I'll ceratinly shop with you again. Mike Procter" Mike November 2012
"This company offers superb service. The suitcases were a better price than in the shops and as a new customer I was entitled to a 10% discount. I ordered them in the early afternoon and they were delivered the next morning. An email was sent to me telling me exactly as to when they would be delivered within an hours window. I would not hesitate to use this company again." Guest Reviewer July 2012
"I was astonished to see my suitcase delivered the day after I placed the order, this good service will ensure that I order other items from your website, I will be recommending your company to my friends, many thanks! Alan." Alan 18 October 2012
"We needed quite a large suitcase in a rush. Direct Luggage had the best selection we could find at great prices, and we looked at a lot of websites! We rang them before placing the order to check delivery times and we were advised the suitcase we wanted should be delivered the next working day. It did arrive the next day, quite early which was great - thanks very much ! :-)" Guest Reviewer 16 October 2012
"My new favourite company. I had ordered 3 suitcases from another online store and after 2 days of silence called them and got the run around and eventually they said they were out of stock on 1 of the suitcases. I found directluggage and ordered at 10:58 am, 10 minutes later I got the shipping confirmation with a tracking number and the suitcases arrived the next day at lunchtime. " Christopher Miller, 3 May 2012

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